Scheduling & Dispatch
Deliver on time, well-informed customer service
- Powerful Schedule and Dispatch that’s flexible and easy to use
- Customer records that contain all the important info
- Professional notifications that keep customers informed
Get your people to the right place at the right time
- Drag and drop customer requests to team schedules
- Calendar, Table & GIS views
- Big Board mode for large displays in dispatch center
Establish dispatch groups that fit with your business
- Group users by trade, function, or segment
- Color coded for easy recognition on schedule board
- Track group performance using reports dashboard
Track routing and location of logged in users
- Real time tracking of current location
- See planned routes for future calls
- View breadcrumbs to see user history
Set up distinct coverage zones to get to more jobs
- Define geographic boundaries that fit your market
- Assign techs to zones that optimize their performance
- Confirm coverage zone match when call is scheduled